The Cocoon Healing Retreat
Cancellation & Refund Policy
We believe in honest, caring policies, so you always know exactly where you stand.
Why we hold this policy
Every seat matters. Every commitment shapes the container.
Our retreats are small and deeply intentional, never more than six participants. That intimacy is the medicine. It also means a single cancellation has real impact, both financially and energetically, on the entire retreat.
When you register, we begin preparing for you: coordinating facilitators, securing the venue, gathering materials, and holding space in ways that carry real costs. We make those commitments on your behalf long before the retreat begins.
So we built a policy that protects the container and protects you. Here is exactly how it works.
When you book
A $777 deposit holds your place.
Deposits are non-refundable, always. This is how we hold a seat for you and turn others away from it.
30 days before your retreat
Your balance is due, and non-refundable too.
By then your seat can no longer be refilled, and the commitments made for your arrival are already in motion. But nothing is lost. Everything you've paid stays yours, below.
But here's the good news
Your money never disappears. Ever.
We don't offer refunds. What we offer instead is better. Nothing you pay us, deposit or balance, is ever wasted. You have two options, both yours to keep with no deadline and no expiration.
Transfer Your Spot
Pass your seat, deposit included, to someone else who is ready to do the work. Notify us in writing with their name and we'll bring them through our intake process.
Roll to a Future Retreat
Your full payment, deposit included, applies to any future Cocoon retreat: The Butterfly, The Moth, The Kaleidoscope, or a private immersion. Whenever you're ready.
✦ Never expires ✦
Life can move your dates. It can't take your healing. It stays paid for until you come claim it.
To use either option, reach out in writing:
transform@thecocoonhealingretreat.com
Travel insurance is required
All guests must carry travel insurance covering trip cancellation and interruption, purchased at the time of booking. If illness, emergency, or airline chaos keeps you from traveling, your insurance is your safety net, and your transfer or roll-forward is still here as well. The Cocoon cannot absorb losses caused by circumstances outside our control, and this is how we make sure you don't have to either.
If we ever cancel
In the rare event The Cocoon cancels a retreat, you receive a full refund of everything paid, including your deposit, or a transfer to a future cohort with your seat reserved. Your choice, immediately, no conditions.
We're real people. Talk to us.
Questions or concerns?
If life has thrown you something unexpected, reach out. We will always respond with care.
transform@thecocoonhealingretreat.comEffective September 2026 · The Cocoon Healing Retreat, Lake Atitlán, Guatemala